Pure Policies

Appointments


All appointments must be made online. We do not accept walk-ins. Please plan to arrive 5 minutes prior to your appointment.

Cancellations + Late Arrival


Late arrivals and cancellations greatly impact us and other guests. If you need to cancel and or reschedule, it must be done 2 hours before your appointment time.

We will NOT be able to accommodate you if you show up 5mins after your appointment time.

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Payment+ Refund

Full payment online is required to secure your appointment. 

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A full refund is given if appointment is cancelled 2 hours prior appointment. 

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NO refunds for later arrivals, no-shows or cancellations made less than 2 hours before your appointment time.

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Gratuity 

Tips may be given at your discretion but ONLY in the form of cash.

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Cell Phones
We want your appointment with us to be a time for reflection and pure relaxation. To help maintain the ambiance of the experience we ask that you turn off or silent your phone. 

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Kids, Furry Babies and OTHERS…

Time at our studio is best experienced solo. Also, for safety reasons we are unable to accommodate additional parties.

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Food/Drinks


We offer complimentary beverages such as juice, coffee and tea. For safety reasons please do not bring food/drinks into the studio. Alcohol is NOT permitted in the studio.

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Parking

The main entrance to our studio is on Washington Blvd. There is metered parking on Washington Blvd, additional parking can be found on Elenda and Girard.