Pure Policies

Appointments


All appointments must be made online. We do not accept walk-ins. Please arrive 10 minutes prior to your appointment.

Cancellations + Late Arrival


Late arrivals and cancellations greatly impact us and other guests. If you need to cancel and or reschedule, it must be done 2 hours before your appointment time.

We will NOT be able to accommodate you if you show up 5 minutes after your appointment time.

​

Payment+ Refund

Full payment online is required to secure your appointment. 

​

A full refund is given if appointment is cancelled 2 hours prior appointment. 

​

NO refunds for later arrivals, no-shows or cancellations made less than 2 hours before your appointment time.

​

Gratuity 

Tips may be given at your discretion but ONLY in the form of cash.

​

Cell Phones
We want your appointment with us to be a time for reflection and pure relaxation. To help maintain the ambiance of the experience we ask that you turn off or silent your phone. 

​

Kids, Furry Babies and OTHERS…

Time at our studio is best experienced solo. Also, for safety reasons we are unable to accommodate additional parties.

​

Food/Drinks


We offer complimentary beverages such as juice, coffee and tea. For safety reasons please do not bring food/drinks into the studio. Alcohol is NOT permitted in the studio.

​

Parking

The main entrance to Pure Skin and Scalp Wellness Studio is on Washington Blvd. There is metered parking on Washington Blvd, additional parking can be found on Elenda and Girard.