Pure Policies
Appointments
All appointments must be made online. We do not accept walk-ins. Please plan to arrive 5 minutes prior to your appointment.
Cancellations + Late Arrival
Late arrivals, no-shows and cancellations greatly impact us and other clients. If you need to cancel and or reschedule, it must be done no later than 2 hours before appointment time.
In the event you are running more than 10mins behind, we will NOT be able to accommodate you.
Payment+ Refund
Full payment online is required to secure your appointment.
A full refund is given if appointment is cancelled no later than 2 hours prior appointment.
NO refunds for no-shows.
Gratuity
Tips may be given at your discretion but ONLY in the form of cash.
Cell Phones
We want your appointment with us to be a time for reflection and pure relaxation. To help maintain the ambiance of the experience we ask that you turn off or silent your phone.
Kids, Furry Babies and OTHERS…
Time at our studio is best experienced solo. Also, for safety reasons we are unable to accommodate additional parties.
Food/Drinks
We offer complimentary beverages such as juice, coffee and tea. For safety reasons please do not bring food/drinks into the studio. Alcohol is NOT permitted in the studio.
Parking
The main entrance to our studio is on Washington Blvd. There is metered parking on Washington Blvd, additional parking can be found on Elenda and Girard.